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CUSTOMER SERVICE IN CAR BUSINESS: VIEW OF THE PROFESSIONAL

LET’S DREAM A LITTLE ABOUT GOOD THINGS

IMAGINE YOURSELF IN CEO’S SHOES

Imagine, for example, the owner or the head of the car company. Clients come to you - owners of vehicles that use them on public roads. What are the requirements you as the head of the company must comply with in relation to the customers and their vehicles?

NOW DESCEND FROM HEAVEN TO EARTH

Car business is a hard work, often associated with a huge "paper work"

Organizationally you must provide general information about your company (name, registration information, working hours), list of services which you provide, cost of your services (usually the cost of standard-hours of working time), and other data defined by law.

Technically, you should comply with the requirements, which can be represented as follows:

  • technology requirements of the vehicle manufacturer, established in the processes of maintenance and repair, which includes lists of the necessary work, the sequence of process steps for each kind of work, control requirements (gaps, tightness, torques, etc.), materials used;

  • use of certified materials and spare parts that are of a "clear" origin;

  • car after repairs must comply with safety requirements for movement on public roads.

SAFETY REQUIREMENTS FOR VEHICLES

TECHNICAL REGULATIONS TR CU 018/2011

Speaking about the latter point, the security requirements are defined in the document: CU technical regulations TR CU 018/2011 "On the safety of wheeled vehicles".

The basic requirements, such as the effectiveness of braking, visibility, lighting engineering requirements - came into "Rules ..." from Russian GOSTs. But there are also new requirements, such as a ban on the usage of summer tires in winter and winter tires in summer.

CERTIFICATION OF MAINTENANCE AND REPAIR SERVICES

HOW TO CHECK YOUR PROFESSIONALISM

Certification services for maintenance and repair of motor vehicles is a check of the enterprise in order to assess compliance with the real activity of the company to the mandatory (and voluntary for application) documents.

If the company complies with organizational requirements, has a technical documentation, equipment, means of control, staffed by qualified experts , than for such an enterprise a certificate of compliance can be issued.

Currently, the main motive for the certification is a market demand for the company to attract the largest possible number of customers. Many corporate customers claim for a workshop to conclude a contract with you only if you are certified. That’s is why there is an interest to pass certification.

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